Shipping policy
Shipping & Returns - Jackets In Leather
Free Worldwide Shipping
At Jackets In Leather, we believe the price you see is the price you pay. That is why we offer free worldwide shipping on every order — no minimum spend, no hidden delivery fees, no surprises at checkout.
We ship directly from our production facility in Sialkot, Pakistan to customers across the United States, United Kingdom, Europe, Australia, Canada, and rest countries worldwide. Every order is carefully packed to protect your jacket during transit and dispatched promptly after quality inspection.
Estimated Delivery Times:
| Region | Estimated Delivery |
|---|---|
| United States | 7 – 12 business days |
| United Kingdom | 7 – 12 business days |
| Europe | 7 – 12 business days |
| Australia & New Zealand | 7– 12 business days |
| Canada | 7 – 12 business days |
| Rest of World | 7 – 12 business days |
Please note: Delivery times are estimates and may vary depending on customs processing in your country. During peak seasons (November–January), slight delays may occur.
Customs Duties & Import Taxes: All international shipments may be subject to customs duties, taxes, or import charges in the destination country. These charges are determined by your local customs authority and are the responsibility of the buyer. We recommend checking your country's import regulations before placing your order. We are not responsible for any delays caused by customs clearance.
Order Processing
Once your order is placed, our team begins production or quality checking immediately. Please allow:
- Standard orders: 2–4 business days processing before dispatch
- Custom leather jacket orders: 7–14 business days production time before dispatch
You will receive a shipping confirmation email with your tracking number as soon as your order is dispatched.
30-Day Easy Return Policy
Your satisfaction is our highest priority. We stand behind the quality of every jacket we make — and if something is not right, we will make it right.
You may return your jacket within 30 days of delivery if:
- The jacket arrives damaged or with a manufacturing defect
- The item received does not match the product description or photos
- You received the wrong item
In these cases, return shipping costs are fully covered by us.
Please note:
- Items must be returned in their original, unworn condition with all tags attached
- Custom-made jackets are non-refundable unless they arrive damaged or are made incorrectly
- Returns requested due to personal preference (e.g. change of mind) may be subject to return shipping costs paid by the buyer
- We recommend contacting us before sending any return so we can guide you through the process quickly
How to start a return:
- Contact us within 30 days of receiving your order (details below)
- Describe the issue and include photos if applicable
- Our team will respond within 24 hours with return instructions
- Once we receive and inspect the item, your refund or exchange will be processed within 3–5 business days
Contact Us for Shipping & Returns
For any questions about your order, shipping status, or to initiate a return, please reach out through any of the following:
- Email: jacketsinleather@gmail.com
- WhatsApp (Pakistan): +92 341 6791170
- WhatsApp (UAE): +971 58 261 2730
We respond to all messages within 24 hours, seven days a week.
Secure & Trusted Payments
We take the security of your payment information seriously. All transactions on Jackets In Leather are processed through PayPal — one of the world's most trusted and widely used payment platforms, protecting millions of buyers globally.
What this means for you:
- Your financial details are never stored on our servers
- All transactions are encrypted and protected by PayPal's advanced security systems
- PayPal's Buyer Protection covers your purchase in the unlikely event of a dispute
- You can pay using your PayPal balance, linked bank account, or credit/debit card through PayPal
Shop with complete confidence knowing your payment is safe, encrypted, and protected every step of the way.
Frequently Asked Questions — Shipping & Returns
Q1: Do you really offer free shipping to all countries? Yes — we offer completely free shipping on every order to every country we serve, with no minimum order value. The price you see on the product page is the final price. The only additional charges that may apply are customs duties or import taxes in your country, which are set by your local government and are outside our control.
Q2: How long will my order take to arrive? Delivery typically takes 7–18 business days depending on your location, after a processing time of 2–4 business days. US and UK customers generally receive their orders within 7–12 business days. You will receive a tracking number by email as soon as your order is dispatched so you can monitor your delivery every step of the way.
Q3: Will I have to pay customs duties or import taxes? Possibly, depending on your country. Import duties and taxes are set by your local customs authority and vary by country. These charges are the responsibility of the buyer and are not included in our product prices. We recommend checking your country's import rules before ordering. If your order is held at customs, please contact the relevant authority directly — we will provide any documentation needed to assist.
Q4: How do I track my order? Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel online. If you have not received your tracking details within 5 business days of placing your order, please contact us via WhatsApp or email and we will update you immediately.
Q5: What if my jacket arrives damaged or is not as described? We are sorry if this happens — and we will fix it immediately. Please contact us within 30 days of receiving your order, describe the issue, and send photos of the damage or discrepancy. We will arrange a full return at our cost and either send you a replacement jacket or issue a complete refund — whichever you prefer.
Q6: Can I return a jacket if it does not fit? Yes, you can contact us within 30 days if the jacket does not fit as expected. We strongly recommend consulting our size chart before ordering and contacting us if you are unsure about sizing — we are happy to advise. For size-related returns, return shipping costs may be the buyer's responsibility unless the jacket was made to incorrect measurements we confirmed. For custom orders, we work closely with you on sizing before production to avoid this.
Q7: How long does a refund take after I return my jacket? Once we receive your returned jacket and complete our inspection, refunds are processed within 3–5 business days back to your original PayPal account. You will receive an email confirmation as soon as the refund is issued. Depending on your bank or PayPal, the funds may take a further 2–3 business days to appear in your account.
Q8: Can I exchange my jacket for a different size or style? Yes — we offer exchanges within 30 days of delivery. Simply contact us with your order details and let us know what you would like to exchange for. Subject to stock availability, we will arrange the exchange and ship the replacement to you. For size exchanges on standard (non-custom) jackets, we will guide you through the process step by step.
Q9: Are custom leather jackets returnable? Custom-made jackets are tailored specifically to your measurements and design preferences, so they are non-refundable unless they arrive with a manufacturing defect or are made incorrectly compared to what was agreed. We take great care during the custom order process — confirming all details with you before production begins — to ensure your jacket is exactly what you envisioned.
Q10: Is my payment information safe? Absolutely. We use PayPal to process all payments, which means your card or bank details are never shared with or stored by us. PayPal uses industry-leading encryption and fraud detection to protect every transaction. Additionally, PayPal's Buyer Protection policy offers an extra layer of security for your purchase.
